10Bet Casino Privacy Policy

At 10Bet Casino, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you access our website at www.10bet.com or www.10bet.co.uk, use the 10bet app, or engage with any of our services. We encourage you to read this document carefully so you understand how we handle your data. If you have any questions, our support team is available via live chat, phone, or email at support@10bet.co.uk.

Here at 10Bet Casino, we operate under the laws and regulations applicable to our licensed services. We are operated by Blue Star Planet Limited, registered in Malta at Dragonara Business Centre, 5th Floor, Dragonara Road, St. Julians STJ3141. We hold a licence issued by the UK Gambling Commission (licence no. 43173), and we serve customers in the United Kingdom, Ireland, Jersey, and Guernsey.

1. Information We Collect

When you register with 10Bet Casino, use our services, or interact with our platform — whether on desktop, mobile browser, or through the 10bet mobile app — we may collect the following types of personal data:

1.1 Registration and Identity Data

Your full name, date of birth, and gender
Your email address, phone number, and postal address
Username, password, and account preferences set during 10bet register or sign-up
Government-issued identification documents for KYC verification purposes

1.2 Financial and Transaction Data

Payment method details, including debit card information (Visa, Mastercard), e-wallet accounts (PayPal, Neteller, Skrill), and banking credentials used for deposits and withdrawals
Transaction history, including deposits, withdrawals, and bonus usage
Information relating to 10bet withdrawal requests and processed payments

1.3 Technical and Usage Data

Your IP address, browser type, operating system, and device identifiers
Login activity, including 10bet login timestamps and session data
Pages visited, games played, and time spent on our platform
Data collected through cookies and similar tracking technologies

1.4 Communications Data

Records of your interactions with our customer support team via live chat, phone, or email
Responses to surveys, promotions, and marketing communications

2. How We Use Your Information

At 10Bet Casino, we process your personal data for clearly defined and lawful purposes. We do not sell your data to third parties. The primary reasons we use your information include:

Account management: To create and maintain your account, verify your identity, and enable secure 10bet casino login access
Service delivery: To provide access to our 10bet casino games, live casino tables, sportsbook, and all promotions
Payments processing: To handle deposits and withdrawals safely and in accordance with our Closed Loop Policy
Bonus and promotional eligibility: To apply your 10bet bonus, 10bet free spins, or any qualifying 10bet welcome bonus offer to your account
Regulatory compliance: To meet our obligations under UKGC licensing requirements, anti-money laundering (AML) laws, and responsible gambling regulations
Fraud prevention: To detect and prevent suspicious activity, identity fraud, or misuse of our services
Marketing communications: To inform you about relevant 10bet promotions, 10bet free bets, and seasonal offers — only where you have opted in
Customer support: To respond to your queries and improve the quality of our service

3. Cookies and Tracking Technologies

Our 10Bet Casino website and the 10bet app download use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain for a set period).

We at 10Bet Casino use cookies to:

Keep you logged in during your session
Remember your language and currency preferences
Track usage patterns and improve our platform performance
Deliver relevant advertising and promotional content where permitted

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our website and services. For full details, please refer to our dedicated Cookie Policy.

4. Data Sharing and Third Parties

We may share your personal data with trusted third parties strictly where necessary. Our 10Bet Casino partners and service providers are bound by confidentiality agreements and data processing terms. We may share your information with:

Payment providers: Including Visa, Mastercard, PayPal, Neteller, Skrill, Trustly, and PaysafeCard — to facilitate your transactions
Game providers: Such as Playtech, Evolution, Pragmatic Play, and Games Global — to deliver our gaming library
Identity and KYC verification services: To confirm your identity and comply with regulatory requirements
Regulatory authorities: Including the UK Gambling Commission and the Office of the Revenue Commissioners (Ireland), where required by law
Fraud prevention agencies: To protect both you and our platform from malicious activity
Analytics providers: To help us understand how players use our platform and improve our 10bet online casino experience

We do not sell, rent, or trade your personal information with any third party for their own marketing purposes.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting obligations. As a licensed operator, we are required to retain certain data for a minimum period in accordance with applicable legislation. Once your data is no longer needed, we securely delete or anonymise it.

6. Your Rights

At 10Bet Casino, we respect your rights as a data subject under applicable UK data protection laws. You have the right to:

Access the personal data we hold about you
Correct any inaccurate or incomplete information
Request deletion of your data, subject to our legal obligations
Object to or restrict certain types of processing
Data portability — request a copy of your data in a structured, machine-readable format
Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at support@10bet.co.uk. We will respond to your request within the timeframes required by applicable law.

7. Data Security

Here at 10Bet Casino, we take data security seriously and implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. Our platform uses industry-standard SSL encryption for all data transmissions, and access to personal data is strictly limited to authorised personnel only.

8. Responsible Gambling and Data

We process certain data in connection with our responsible gambling obligations. This includes monitoring your gaming behaviour, applying self-exclusion settings, deposit limits, and any affordability checks required by the UKGC. Our 10Bet Casino team takes these obligations seriously, and your data used for responsible gambling purposes is handled with the utmost care and confidentiality.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or regulatory requirements. When we make material changes, we will notify you through our website or via email. We encourage you to review this policy periodically to stay informed about how we protect your data.

10. Contact Us

If you have any questions about this Privacy Policy, how we handle your personal data, or wish to exercise any of your rights, please do not hesitate to contact our team at 10Bet Casino:

Email: support@10bet.co.uk
Live chat: Available daily 08:00–23:00 via our website
Phone: Available daily 08:00–23:00
Address: Blue Star Planet Limited, Dragonara Business Centre, 5th Floor, Dragonara Road, St. Julians STJ3141, Malta

We are here to help, and our team will do everything possible to address your concerns promptly and transparently.

Content updated: July 12, 2026